Privacy & Cookies

security and privacy

Secure Online Shopping

At Austins, we take your online security very seriously and all card payments are accepted via the secure payment server Sage Pay. When the order is placed on our website, Sage Pay encrypts every transaction to the highest global standards, and they are only decrypted after they reach our server. They are not held in clear text on any website, and we never hold your credit card details either electronically or on paper. Sage Pay also scans its secure systems regularly using world leading Qualified Security Assessors (QSA), so you can be confident about using them to make your secure payment online.

We accept payment from the following credit cards : MasterCard, Visa, Visa Electron, Visa Debit, Solo, and UK Maestro cards.

We realise how important it is to securely store any information that you provide. Austins Online maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

Privacy Policy

We only use the personal data you register with us to create an account to provide our service to you and never pass your details on to other providers. We treat all personal information as confidential and fully comply with the UK Data Protection act. This means that the personal data you provide us with will only be used for:

Processing your order;

To notify you of new products or special offers and discounts that may be of interest to you (if you consent);

To contact you if there is a problem with your order.

When you create a shopping account with us online, we will give you the option of receiving information from Austins by email or post concerning new products, offers, promotions or discount days. If you do not select the appropriate box when setting up your account, we will not contact you further for such purposes.

Most importantly, we won't share your details with any other third party. We hate spam as much as you do!


Cookies are used to collect information about you when you visit our site. Types of information we may collect include: Web pages you visit, links you click on and your IP address.

Cookies are a standard method of registering user preferences when people use websites, to ensure a better and more personalised experience. These preferences are stored in a file on your computer's hard disk drive. For example, a cookie may contain your login name so we do not have to ask you this question each time you visit.

Our website uses both persistent and session cookies. Persistent cookies are cookies that stay on your computer permanently until you "manually" delete them. Session cookies delete themselves automatically when you leave a website and go to another one or shut down your browser. It is important to understand that these cookies do not store ANY personal details relating to you or any payment card information.

Cookies are used to collect information about how visitors use our site, which then allows Google Analytics to use this information to compile reports and to help us improve your shopping experience. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

For more information about cookies, including how to enable cookies, change your browser settings and find and delete cookies on your hard drive, please visit