All orders are dispatched via Royal Mail. Delivery is free to UK addresses for all orders over £50 and only £3.95 for orders of Underwear, Cosmetics and Menswear. Orders for Toys and Homeware are £4.95 for delivery.

We aim to ship your goods on the day your order is received, up to 4pm, Monday to Friday. Alternatively, if you order after 4pm or over the weekend, your order will be dispatched the next working day.

Although most customers receive their goods within 3 - 4 days, please allow up to 5 working days for delivery.

For all international deliveries, please email us at sales@austins-uk.com for a shipping quote and delivery options. We are sure that your order will arrive swiftly but please allow up to 14 – 21 days for delivery.
We can deliver to your permanent residential address or your work address but we do not deliver to a PO Box address for security purposes. If you want your delivery to reach you at work, make sure that you list the delivery address correctly when you place your order. You will also need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.
To cancel your order, please contact us via email at sales@austins-uk.com or telephone on 01626 333444 and quote the order number supplied to you.
We aim to fulfil your order right away but please allow up to 5 working days for delivery. International orders are generally received in 5 – 10 working days. We will always e-mail to let you know that your item has been shipped. If your parcel does not arrive, please email us at sales@austins-uk.com or telephone on 01626 333444 within 2 working days if your goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please remember to quote your order number in all correspondence.
We will always e-mail you when your parcel has been shipped.


We want you to be completely satisfied with your order so we offer a no-hassle return policy:

You are entitled to cancel your order and return the goods within 14 working days for a full refund. You can do this by contacting us via our contact form or telephone on 01626 333444 quoting the order number supplied to you. You can then request a FREE returns label which will be sent to you to affix on the parcel you are returning. Finally take your parcel to your local Post Office for posting and ask for a proof of posting receipt. Your refund will be paid upon receipt of returned goods. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty. All returns must be in saleable condition.

If you receive a wrong item, a faulty item or something is missing from your order, send an email to sales@austins-uk.com or telephone on 01626 333444 and quote the order number supplied to you. We will correct the error straight away and the correct item or a replacement will be sent out to you the same day.
As soon as we receive your goods, we will email you to let you know this. Should you not receive this email within 7 days of returning the goods, please email us with the details at sales@austins-uk.com and we will respond by return.

Shopping At Austins

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on the “Checkout” and you will be asked for a few details that we need to be able to complete the order. We accept card payments via a secure payment server. For more information visit our Privacy & Cookies page.

We accept the following methods of payment and can only accept one payment type per order: Visa, Visa Debit, Visa Electron, Mastercard and Maestro.

Card payments are accepted via a secure payment server. When the order is placed on our website, credit card numbers are encrypted by our secure payment provider, Sage Pay. They are only decrypted after they reach our server. They are not held in clear text on any website.

Using the site

If you are experiencing technical difficulties using this website, please contact us on 01626 333444 or through our contact form. It’s very important that you include as much information as you can about the problem to help us help you. This includes the browser you are using, the page you were on when the problem happened and a description of what went wrong.

Some useful tips to help you get started shopping at Austins:

Home Page Link: You can get back to our home page at any time by clicking on the large Austins logo which appears on the top left-hand side of the screen or clicking the HOME button on the navigation bar.

Navigation Bar:: The names on the navigation bar near the top of the screen are the departments of our online shop. Hovering over one of these names then provides you with a drop-down menu with further categories and brands within that department. Clicking on one of these names will take you to a new page that contains all the sections and products included within it. The menu on the left hand side of the screen gives you more refined options.

Search Box:: The search box is always on the top right-hand side of the screen. You can search by product or brand name. Just type it into the box and press “Search”.

Shopping Bag:: The value of the items in your basket can be seen on the right of the screen. To see what you have in your basket, just click the “Shopping Bag” link. You can also remove items or change quantities in this viewing panel. To continue shopping, click the “Continue Shopping” link.

You can sign up for our newsletter on the front page of our site. All you need to do is enter your email address in the box beneath the main banner on the homepage and click submit. You will then receive an email from us with a confirmation link. Make sure you click this link as this will activate your subscription so that you can begin receiving emails from us. Being on our mailing list will ensure that you are notified first about promotions, offers and special events.