All orders are dispatched via Royal Mail. Delivery is free to UK addresses for all orders over £50 and only £3.95 for orders of Underwear, Cosmetics and Menswear. Orders for Toys and Homeware are £4.95 for delivery.
We aim to ship your goods on the day your order is received, up to 4pm, Monday to Friday. Alternatively, if you order after 4pm or over the weekend, your order will be dispatched the next working day.
Although most customers receive their goods within 3 - 4 days, please allow up to 5 working days for delivery.
We want you to be completely satisfied with your order so we offer a no-hassle return policy:
You are entitled to cancel your order and return the goods within 14 working days for a full refund. You can do this by contacting us via our contact form or telephone on 01626 333444 quoting the order number supplied to you. You can then request a FREE returns label which will be sent to you to affix on the parcel you are returning. Finally take your parcel to your local Post Office for posting and ask for a proof of posting receipt. Your refund will be paid upon receipt of returned goods. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty. All returns must be in saleable condition.
We accept the following methods of payment and can only accept one payment type per order: Visa, Visa Debit, Visa Electron, Mastercard and Maestro.
Card payments are accepted via a secure payment server. When the order is placed on our website, credit card numbers are encrypted by our secure payment provider, Sage Pay. They are only decrypted after they reach our server. They are not held in clear text on any website.
Some useful tips to help you get started shopping at Austins:
Home Page Link: You can get back to our home page at any time by clicking on the large Austins logo which appears on the top left-hand side of the screen or clicking the HOME button on the navigation bar.
Navigation Bar:: The names on the navigation bar near the top of the screen are the departments of our online shop. Hovering over one of these names then provides you with a drop-down menu with further categories and brands within that department. Clicking on one of these names will take you to a new page that contains all the sections and products included within it. The menu on the left hand side of the screen gives you more refined options.
Search Box:: The search box is always on the top right-hand side of the screen. You can search by product or brand name. Just type it into the box and press “Search”.
Shopping Bag:: The value of the items in your basket can be seen on the right of the screen. To see what you have in your basket, just click the “Shopping Bag” link. You can also remove items or change quantities in this viewing panel. To continue shopping, click the “Continue Shopping” link.