Terms & Conditions


Here’s all the small print you need to give you confidence when making a purchase at austins-uk.com. We think we’ve got everything covered in our terms and conditions, but if you’ve got any additional questions and queries you can always have a look at our Frequently Asked Questions section or get in contact with us via our Contact Us page.

The terms and conditions below apply to the use of the austins-uk.com website, and by placing an order with us you are agreeing to accept them.

Remember that sometimes we may make changes to our service and systems, if this happens we’ll update these terms and conditions so make sure you check them regularly.

By visiting austins-uk.com, you are accepting and consenting to the practices described in the Terms and Conditions. austins-uk.com website(s) (our “Site” or “Sites”) and related services are made available to you pursuant to the following Terms and Conditions.  We may modify the Terms and Conditions from time to time, and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified Terms and Conditions.

For those persons wishing to use our services, they must read and agree to be bound by our policies relating to those services.  In particular, we draw your attention to our privacy policy.  If you are under 18, you must let your parent or guardian know about austins-uk.com’s terms and conditions before you register to use this Site or any of this Site’s services.
Please read the Terms and Conditions and check back often. If you do not agree to any change to the Terms and Conditions, then you must immediately stop using the Site.

When you submit an order using our website we will follow the procedures detailed below:

  • We will take your payment as soon as your card details have been processed.
  • You will receive a confirmation e-mail as an acknowledgement of your order within one hour. This e-mail does not constitute acceptance of your order by us.
  • Acceptance of your order and the formation of the contract between you and us will take place when we dispatch the goods to you.
  • If your item is not available for immediate dispatch, we will contact you by email to advise you of the expected dispatch date.
  • All orders are subject to acceptance and product availability.
  • In the unlikely event that we are unable to fulfil your order, we will attempt to contact you to discuss alternative options within two working days.
  • In the unlikely event that we cannot place an order for you, any monies paid will be refunded to you as soon as possible and at the latest within 7 days.
  • You must agree that all information provided when you complete your order is true and accurate and that all credit / debit card details provided through the austins-uk.com website are in your own name. Fraudulent use of credit / debit cards will mean that we pass your details to the relevant crime prevention authorities for investigation.

If you require an exchange or refund, all we ask is that you return your items to us, in a perfect condition and with their original packaging within 28 days of receipt.

On Sale items we do ask you to return any goods for exchange within 14 days of receipt, as this will ensure you receive your replacement goods at Sale prices. You may exchange any item for an alternative.

Goods to be returned or exchanged can be sent via your local Post Office following the instructions detailed within your parcel. The cost of the return postage is borne by you, but we’ll be delighted to send out newly exchanged pairs free of charge.

Further information on how to return your goods can be found on our Delivery and Returns page or in our FAQs. This is in addition to your statutory rights.

You may request cancellation of your order at any time up to the point we prepare your order for dispatch – you can do this by telephone on 01626 333444 or by e-mailing us through our Contact Us page.

Please ensure you provide us with your name, address including postcode, the product ordered and your Order ID from your confirmation e-mail.

If you wish to return your products once they’ve been received, please follow the procedure set out on our Delivery and Returns page and in our FAQs.

Austins-uk.com is a trading name of Austins Department Store, 6 Courtenay Street, Newton Abbot TQ12 2DU. Registered in England and Wales 254274. VAT Number 140 7435 88.

We accept payment by: Visa, Mastercard, Maestro, Delta and Electron together with Paypal.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us we will not be liable for any delay or non delivery.

All prices listed on austins-uk.com are correct at the time the information is placed, however, we reserve the right to change the price of products at any time. All prices include VAT at the current UK rate.  Orders delivered to addresses outside the UK may incur import duties and taxes at their destination.  Payment for these is the responsibility of the addressee.  We recommend you contact your local customs office for further information.


We are happy to consider a price match request for any of our products. For your price match request to be valid you need to ensure the product is available to buy on the competitor website and that the competing seller isn't eBay/Amazon/auction site/private seller. We will then look to review your price match request within 24hrs.

Terms & Conditions

  • Our competitor's product must be the same model number as ours/the product must be identical.
  • We'll match the prices of any products (not delivery or other services) offered on identical terms and where we can check the price
  • The competitor’s prices need to be publicly available to all customers. For us to verify these prices, they need to be displayed in the competitor’s own branch or on their website
  • We are not able to accept exclusive discounts e.g. staff/student/NHS staff blue light
  • We reserve the right to refuse a Price Match where we suspect fraud or unauthorised reseller activity.
  • Price match applies to UK mainland deliveries only.
  • A price match claim made after an order has been made for the applicable product will not apply.
  • This cannot be used in conjunction with any other offer.

Only one promotional offer can be used per order. Promotional offers may be withdrawn at any time.