We're proud of our first class customer service, and we love it when our customers let us know how happy they are with the service we provide.
Delivery was quick and efficient and lots of care was taken to ensure goods weren't damaged. Would order from Austin's again.
Good site with good products at a good price
Couldn’t find this perfume for my mother anywhere. Found it on here so bought it. Was posted out straight away and I had messages from the company keeping me posted until my parcel arrived. Great customer service. Thank you!
A great price at the time I bought. I was notified of despatch but would have liked to have been able to track progress (this wasn't an option, hence 4 stars). However, the product duly arrived after not too long and was well packaged to protect in transit. I would buy from Austins in the future.
The item was slightly delayed and I rang to enquire about it. Whereabouts response was prompt and I received a follow-up email. The item arrived the next day.
Delivered quite quickly after ordering.
Good variety of foods. A little expensive but good service
Fast courteous service from Austen’s. Item was beautifully wrapped
Excellent service from the staff at the online office
Excellent service and product
Responded well to enquiry
Great shop, easy to use website and trustworthy business
I was over the moon when you were selling the bronnley so hard to get
2nd time we have used the online service and it’s 2nd to none
Austins proved to be reliable, prompt & efficient in dealing with my on-line Order. My purchase was packed with care & arrived on time. I was very pleased.
Great service with a fabulous product, would recommend website
I’d been looking for this Jurassic World toy for over a week and it looked increasingly likely that my grandson was going to be disappointed on his birthday. Everywhere had sold out. Enter Austin’s who took my order and delivered it in perfect condition ahead of the estimated date. I’ll definitely know who to contact next time.
Great service and quick delivery would definitely shop online again .
Fast delivery and arrived as described hopefully my granddaughter will love her pressy
Very good. Arrived when expected & wrapped well
Pleased with the selection sent..nice extra cars to go with garage!
Ordered a gift voucher, very easy to do online and delivery was very prompt. Great service!!
The soaps were bought as a thankyou present for a close friend of mine She was delighted with them Austin's made the purchase easy and they arrived within a couple of days Thank you Austin will look at you with the future in mind Lesley Caffelle
Arrived well packed and undamaged. Postage a bit expensive but as I couldn’t get this diary elsewhere it was worth it.
Well packaged and swift delivery
Ordered bits for my daughters birthday last minute and everything arrived on time and was perfect 🤩
Apart from the longer than expected delivery a good service .
