We're proud of our first class customer service, and we love it when our customers let us know how happy they are with the service we provide.

4.9/5
Rated by 1916 customers
So cute
05th January 2024

So cute. All items were very well wrapped so arrived safely and quickly. Very pleased

Lzclydesdale
excellent
05th January 2024

quick service

Eileen
Effective tin-opener - a handle would make it easier, but this does the job
05th January 2024

Nicely & safely opens tins, though it take a bit of getting used too as there is no handle. Once we're used to it though, the compact design will be a plus. Our previous (Magic-can) opener was awful - we'd had one before which was great but the new one was so frustrating we looked for alternatives. This Joseph Joseph one is excellent thankfully.

Karentrewin
Excellent website & service
05th January 2024

Really impressed by the website, range and delivery service. Would hope to visit the store in person at some point based on this experience, thank you!

Karentrewin
Superb
05th January 2024

Prompt and very efficient

Suelishman
I was so impressed by your service. I had left it late to buy this for my granddaughter's Christmas present. It arrived very quickly, beautifully packaged. Thank you so much. I will certainly use Austin's again.
05th January 2024

Super product loved by my granddaughter and everyone else

Suelishman
Great service
04th January 2024

Great service prompt delivery

Evoevans6159
Great gift
04th January 2024

Good quality speedy delivery well packaged

Evoevans6159
Great!
04th January 2024

Very well priced. Quickly sent. I would buy from Austin’s again.

Medinajessop
Fantastic service
04th January 2024

I ordered a toaster at a very good price. It arrived two days later, very well wrapped and in perfect condition . Couldn't better this service.

Anne_knill
Thank you 👍
04th January 2024

Couldn't get the payment page to work. Phoned the store and they were very helpful. Was told parcel wouldn't arrive before Christmas but it did niece very happy thank you.

Beckslt
Great service
04th January 2024

Smooth and pleasant process from ordering to receiving

Sarabellas
Good as usual
03rd January 2024

Good as usual

Davidpomeroy135
Good as usual
03rd January 2024

Up to standard

Davidpomeroy135
Daughter loves it
03rd January 2024

Very happy with purchase. Quick delivery.

Bryanycusens
Very happy.
03rd January 2024

Lovely doll. Great adoption to my daughter's collection.

Bryanycusens
It’s smaller than I thought
03rd January 2024

The figure is smaller than I thought but I should have checked on the product information

Celiabryant21
Brilliant!
31st December 2023

LEGO is brilliant, no question. I really came here to review Austins - they came to my rescue in the last minute (Santa related) Christmas rush, had exactly what I needed, at the price I expected, and delivered in good time too! Excellent service.

Marymoo
Perfect
31st December 2023

Ordered as replacements, all perfect. Just what I wanted.

Helen.cunliffe1
Exceptional service
31st December 2023

I placed the order at 8am one day and I was pleasantly surprised the delivery arrived the next day, very well wrapped. Excellent service, thank you.

Helen.cunliffe1
What a pleasure to deal with
31st December 2023

What a great service Austins provided. Excellent communications and given the order was just before Christmas I was amazed to receive the cups within two days of ordering. Will definitely have them stored in my favourites !!

Gordon.pearce
Christmas Gift
31st December 2023

Received in perfect, condition quick delivery recipient loved it

Janhowes7
Perfect
31st December 2023

Shopping was easy, items received in perfect condition

Janhowes7
Great
30th December 2023

Just as described, very pleased

Kate
Above and beyond helpful
30th December 2023

Thrilled to have found this charming department store via Google, who rescued me with a last minute Christmas gift and quiet reassurance they would dispatch same day for me to ensure timely arrival. A joy to find such efficient and charming service online, especially where the “better known” retailers were unable to help.

Kate
Lovely Perfume
30th December 2023

Very pleased with my purchase, which arrived promptly and was well packaged. I would purchase again from Austins.

Marg.a.taylor
Great service
29th December 2023

Would definitely use again, item well wrapped and dispatched very quickly A*

Bridgetstapleton75
Reviews