We're proud of our first class customer service, and we love it when our customers let us know how happy they are with the service we provide.

4.9/5
Rated by 1991 customers
Great toaster
07th July 2026

Prompt delivery,

Patsymctighe
Love this toaster
07th July 2026

Very stylish, delivery was prompt

Patsymctighe
Excellent service
06th July 2026

I placed an order at 5:50pm on Monday and my parcel was delivered first thing on Wednesday morning. The items were very well wrapped and packaged.

Sharonsmith2000
Excellent Service
02nd July 2026

Ordering process simple, order arrived promptly and communication was five star.

Ritastrickland07
Excellent service
02nd July 2026

I rang the store to check stock after finding them online as I knew stock was low across the U.K. The staff were able to physically check there and then, and put aside the last few bowls while I purchased online straight away. To my surprise they were delivered promptly and safely the next day despite being over 300 miles away - very well packaged and no breakages. It’s rare to find such good service these days - excellent!

Patsytuite
Excellent Service
02nd July 2026

This beauty gift set arrived promptly and was well packaged.

Mail
Great Service !
02nd July 2026

Delivery was very well packed and came quickly will buy from you again.

Head2363
Easy system to navigate. Product in low or now supply at other outlets
01st July 2026

Easy to order Swift Delivery Excellent Product Excellent service

Christine.hennan7
Brilliant service
30th June 2026

I emailed them to say I didn't receive my item (Royal Mail taking forever) so they posted out another one to me. Customer service is excellent. Thank you!

Moniqueaziz19
Excellent
29th June 2026

Very pleased with this Item, quick delivery good price.

Angebram99
Spot on!
29th June 2026

Simply as good as it looks and ultra fast delivery with excellent communications.

Barryturner123
Good service
25th June 2026

Straightforward order promptly delivered

Norman.kirby200
Fantastic service
23rd June 2026

Beautifully packaged, prompt postage and clearly displayed items to purchase. Definitely use again. Well done Austin’s I say.

Rlefeuvre
Swift delivery
18th June 2026

Swift delivery no problems at all

Dickinson_susan
Good service
17th June 2026

I was very impressed with the service I received from Austin’s, my goods arrived on time and the mugs and bowl were extremely well wrapped in bubble wrap. Highly recommend Austin’s

Mikefishing
Great service at a great price
17th June 2026

Brilliant! Great item and service

Davina.leaning
Perfect
16th June 2026

This was my first order with Austins. An internet search showed they had exactly what I wanted, which I had not found on the more usual shopping websites. The goods were despatched early the day after I'd ordered and received shortly thereafter. It was - by a country mile - the best packed parcel I've ever received. Five stars all round.

Richard.dudley
Gorgeous
14th June 2026

Love this diffuser. The smell is divine

Helen.helenthemelon
No issues, happy.
10th June 2026

I could not find this particular item anywhere else and so ordered this from Austins. Easy to order and arrived in good time. No issues and happy with order.

Jenniehuxtable
Beautiful glasses
09th June 2026

The glasses are beautiful and I have never received a fragile item so well packed before!!

Assuncao.megre
Denby plate
08th June 2026

Arrived on time as described would recommend

Laurainecoleman59
Perfect single for summer
08th June 2026

Light weight and stylish. Extremely soft and comfy.

Laurenykirk
New customer
04th June 2026

New customer to Austin’s, both articles arrived on time and undamaged. Both gifts so unable to account for child’s reaction.

Vicky_kouroghli
Professional efficient service
03rd June 2026

This was purchased as a replacement I love the quality and design of Demby

Triciamahon
Excellent Service
02nd June 2026

After being let down by another supplier, Austin’s were able to provide and deliver the item efficiently. I am very happy with the service and will use Austin’s again.

Steve.lin
As perfect as the picture and description
01st June 2026

Lovely Product

Athenajanelee
As perfect as the picture and description
01st June 2026

Lovely Product

Athenajanelee
Reviews