We're proud of our first class customer service, and we love it when our customers let us know how happy they are with the service we provide.

4.9/5
Rated by 1951 customers
Great Service
11th January 2026

This size of OXO container seems to have limited distribution but for a small kitchen they are perfect. Very good service from Austins , and would highly recommend .

Amandajgomersall
Safe sand play inside!
10th January 2026

Great play value on cold days, inside on the kitchen floor. Amazing, self-sticking sand keeps a 3 year-old grandson happy constructing and playing with the sturdy vehicles.

Judy
Great service!
10th January 2026

Fast and efficient delivery- even just before Christmas and when everyone else had sold out of this toy set.

Judy
excellent
08th January 2026

The package arrived quickly and efficiently and everything intact

June.hayes56
Fab
08th January 2026

Great novelty gift & speedy delivery 😊

Scottnorris41
Fab
08th January 2026

Great novelty gift & fast delivery 😊

Scottnorris41
Fab
08th January 2026

Great novelty gift & speedy delivery 😊

Scottnorris41
great toy
08th January 2026

great toy

Simonkingspooner
Box was very damaged
06th January 2026

Whilst nothing wrong re the game the box was very damaged. Who by not sure

Sware153
Doesn't only froth milk...
06th January 2026

I've owned one of these for some years now, but I mainly use mine to emulsify oil and balsamic vinegar for salad dressings. It's brilliant for this, but by all means use yours to froth milk. You'll obviously want to make sure it's scrupulously cleaned when switching from one use to the other. The main advantage of this frother over others is that is uses AA batteries (4 of them) instead of the irritating three AAAs most milk frothers of this type use. What you're ever meant to do with the 4th AAA battery, I don't know.

Timogander
Brilliant customer service!
06th January 2026

I purchased this as a Christmas gift for my brother, but the first one that arrived was faulty. Austins customer service were brilliant! I emailed them outlining the issue and they dispatched a replacement with a postage-paid return bag for the faulty one. Other retailers will have you sending videos of the fault and won't send a replacement until you've shipped the faulty item back, so I was mightily impressed with Austins' way of sorting out the issue. I hope to buy from them again!

Timogander
Very happy customer
05th January 2026

Quick delivery and product excellent

Sandralafferty1965
Very happy
05th January 2026

Brilliant product was to replace one that was lost

Sandralafferty1965
A well-loved present!
05th January 2026

Good service.

Ron.wood44
A well-loved present!
05th January 2026

Loved by recipient.

Ron.wood44
Fab customer service team.
05th January 2026

I messed up my order but the Austin's team were very quick and sorted it out without fuss. They were so lovely I'll be buying from this store again!

Colette.cooley
My son loves these!
05th January 2026

My year old asked for the unicorns for Christmas. He loves little things and theses come with cute babies which turn into rings. Or you can join them all up and make them into a bracelet and necklace. I know they are advertised towards girls but the unicorns are super colourful and my little boy loves them.

Colette.cooley
Fast and efficient
04th January 2026

The gift card arrived promptly with an attractive greetings card. There was also a helpful catalogue provided.

Peterjohngillbanks
Arrived promptly as described
04th January 2026

Reliable, arrived on time. Email updates. Good service.

Joannacoleman_130
Arrived promptly. As described.
04th January 2026

Arrived promptly. Reliable company. Great Lego set for a Jurassic fan.

Joannacoleman_130
Great value for money and delivery
03rd January 2026

Chose Austin's online in preference to Amazon as the price was better and Ist class Royal Mail delivery guaranteed. The package arrived within 24 hours of ordering. Customer service was very friendly and helpful. I will definitely use this company again.

Kathmgreaves
Efficient
03rd January 2026

The service from Austin’s was efficient

Evfjbuckley
Excellent customer service
03rd January 2026

These little people vehicles are hard to come by so I was really pleased to find them on Austin’s website. Service was second to none, with me receiving a telephone call within an hour of my purchase to explain they had three of the styles in store but as I had requested four, would I like a refund on one item or a double up of one. Very professional

Lorrizzie
Great roasting tray
02nd January 2026

Used for first time for Christmas day, and it has not disappointed ! Brilliant design, superb quality. Many thanks ! Very happy to recommend this tray to all !

Westkentbuses
Roasting Pan
02nd January 2026

Brilliant roasting pan. Used once since purchase, and it does exactly what it should, and still looks great after use ! Recommended to all !

Westkentbuses
Superb saucepan
02nd January 2026

What a superb saucepan this is. Perfect size, looks great and the resulting food was amazing. Recommended to all !

Westkentbuses
Perfect frying pan
02nd January 2026

I needed to replace a worn out pan and decided to try a stainless steel pan for the first time. Austins had just what I wanted, and it has not disappointed ! I would recommend this frying pan to all !

Westkentbuses
Reviews