We're proud of our first class customer service, and we love it when our customers let us know how happy they are with the service we provide.
very engaging product and easy to use for my six-year-old grandson who loves it.
Initial hiccup of wrong present sent rectified in a day just days before Christmas. 5 stars for pleasant efficiency.
Her favourite Christmas present. So glad we managed to find stock via Austin's.
You saved Christmas! Great that you sell online and can ship / post. Shame I don't love closer to the store.
Item purchased delivered promptly from order in time for Christmas. Little granddaughter loves her first dolly.
Great delivery and quality.
Very happy daughter. Quick delivery and excellent service and communication. Great product
My Daughter asked for a sonic screwdriver about 5 days before Christmas. I really didn't think it would arrive on time and I emailed Austins to kindly ask if they could post asap. They got straight back to me and although couldn't make any promises said that they would post the same day. It arrived the very next day. I was so impressed! Thank you so much for the amazing service, my daughter cried with happiness when she opened the sonic screwdriver. I'm going to take a look at the rest of your departments now and definitely order with you again.
My order arrived much sooner than I expected, beautifully packed and with all the paperwork. Thank you and when we are next on holiday in the south west we will be sure to visit Austin’s
Very nice - just like the ones I used to buy opposite Windsor Castle 50 years ago. Only thing is they are very expensive.
Fast despatch & delivery.
I would recommend this store. Items as deceived and promptly posted.
I would recommend this store. Items as deceived and promptly posted.
I would recommend this store. Items as deceived and promptly posted.
I would recommend this store. Items as deceived and promptly posted.
Good product, plenty of tuck in, comfortable to sleep on. Not noisy or sweaty.
Very prompt and efficient delivery and packaging
Delivered quickly and packed with care
Everything arrived in a good condition and in good time
Arrived in perfect condition as expected
Arrived in perfect condition as expected
My telephone enquiry was handled efficiently, on-line ordering was straightforward and the product arrived quickly. Thank you, Everyone concerned.
I needed this toy for my grandson, so phoned the store to see whether a) It was in stock and b) whether zI could expect it for Christmas. The staff were helpful, polite and knowledgeable. The ordering process was straightforward and the product arrived quickly, well-packaged. Thank you to all concerned!
